Tools

CoBrowsing

CoBrowsing provides effective support during Live Chat with Customers, where the Agents have ability to view and interact with customer screens online and in real time. CoBrowsing improves support effeciencies, drives sales and builds superior customer experiences without any downloading.

Tools

Scheduling

Scheduler provides capabilities to run scoring, segmentation or reports. Its a convenient way to automate the task execution to be run at specified times, periodically, and have it emailed either to you, your requestors or other agents.

Tools

Analytics

Pruplecloud conversational analytics tool is focused on analyzing engagement and retention measurement for customer conversations across all channels. With comprehensive visualized data the tool provides a complete overview of user engagements across channels, channel usages, top engagements, top channels and much more information so that you can gain key insights to how your engagements are performing.